Customer Care VR 3rd Level Support (m/f/d)

Your tasks

Play a key role in the installation and configuration of our VR systems, including mobile device management

Carry out detailed software and hardware testing, updates and fault diagnostics to ensure system quality.

You will optimise and document operational processes to improve the efficiency and quality of our services.

You will be responsible for technical (3rd level) customer support to assist customers with their requests.

You will support our Customer Care team with client system updates, including software and firmware updates at the client's site if necessary.

Education: Experience or training/study in the field of computer

science/technology/administration/system integration or

comparable qualification.

Experience: You have good general IT knowledge, including virtual

reality, network technology, Android and Microsoft.

We expect you to have a passion for IT & digitalisation, as well as a

goal-oriented and solution-oriented way of working, but also a

structured and analytical way of thinking.

Languages: Fluent German and good English skills (B2), both written

and spoken, are a prerequisite.

Personality & working style: We are looking for a dedicated and

team-orientated person with strong communication skills.

The position also requires a willingness to travel (class B driving

licence required).

Jetzt bewerben!